英文白皮書：統(tǒng)一通信視頻服務，打造卓越體驗
2010/10/28
Executive Summary
Video in the enterprise is growing by leaps and bounds. We estimate that
over 50,000 additional video endpoints are added within enterprises every
quarter. These endpoints run the gamete from high end telepresence suites
to high definition group conferencing units to video kiosks. And, this
does not count desktop and mobile video that are also beginning to emerge
on laptops, smartphones and consumer devices used by business professionals.
So how do organizations deal with this massive influx of new video capabilities?
In spite of the fact that most enterprises still deploy video as a standalone
capability, recent market research indicates that enterprises are increasingly
recognizing the need to integrate video in with the rest of the enterprise
communications fabric; that is, to create an integrated, unified communications
infrastructure that includes all of the communications capabilities people
need while providing them in an easy to use and consistent way. To obtain
the greatest benefit from these individual components, enterprises are
moving toward unified communications environments in which phones can
call video units; IM sessions can escalate to voice, video, and data conferences;
and users can seamlessly and effortlessly utilize any communications mechanism
available to them.
Companies deploying video can leverage for key advantages when the video
solution is tightly integrated in a unified and consistent way with the
enterprise’s unified communications environment: reduced management overhead,
consistent user experiences across devices, higher quality of service,
easier integration into line of business applications. The better unified
communications architectures allow for SIP-based video and telephony devices
to seamlessly join in while continuing support for investments in legacy
H.323 and H.320 systems. Integrating control of the video endpoints into
the domain of the enterprise unified communications call control server
removes the silos between enterprise telephone systems and enterprise
video systems while providing a consistent calling and user experience.
One powerful architecture for integrating video with the rest of the unified
communications infrastructure is Avaya Aura Aura allows full integration
of legacy H.323 and H.320 video units with newer SIP-based group, telepresence,
and even desktop video solutions, all through a common and consistent
calling model. Using such a solution makes management of the entire unified
communications solution less onerous for the IT staff while providing
a consistent user experience across video devices. Avaya’s video network
operations centers can help enterprises create a cogent video strategy
while providing strategic guidance about best practices for integrating
video with the enterprise communications infrastructure.They can also
provide deployment services as well as solution management and monitoring
after an integrated video solution has been installed.
In this white paper we discuss the video solutions available today and
provide a snapshot of the current video market. We discuss how video can
be integrated with the unified communications environment, why this is
a good idea, and the benefits that organizations will get by creating
a unified communications strategy that includes video. We provide the
ROI and customer evidence to illustrate that video-enabled unified communications
is useful to real businesses. We close with compelling examples in which
video is integrated with voice and collaboration as part of an overall
unified communications framework.
Contents
Executive Summary ..... 2
Enterprise Video: the New Normal for Business Communications .....4
The World Wide Web of Enterprise Video ..... 6
Working Smarter Not Harder ..... 8
Unified Communications Focuses on the User Experience ..... 8
Unified Communications Compliments Virtualization and Centralization......
9
Architecting a Unified Communications Solution ..... 10
Avaya’s Video Services Wrapper and VNOC Services ..... 12
What do Customers Say? .....15
Conclusions ..... 18
About the Author .....19
About Wainhouse Research .....19
About Avaya .....19
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video solution - the compelling case for video telephony in unified communications - v10 - final (3-30-09).pdf | 點擊下載 |
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