首頁>>廠商>>軟件開發(fā)商>>Verint

[英文]Verint人力資源優(yōu)化和客戶互動(dòng)分析位領(lǐng)先地位
New Analyst Research and Industry Honors Reinforce Verint's Leadership Position in Workforce Optimization and Customer Interaction Analytics

2011/02/15

Verint® Systems Inc. (NASDAQ: VRNT) today announced that it is the recipient of several new industry honors for vision and technology innovation, including high customer satisfaction ratings, for its Impact 360® Workforce Optimization™ suite from Verint Witness Actionable Solutions®. This recognition validates the tangible value customers worldwide continue to receive from Verint software and services.

Analyst firm Frost & Sullivan presented Verint its distinguished 2010 “North American Contact Center Agent Performance Optimization (APO) Company of the Year” honor. In receiving this distinction, the company was recognized for outstanding achievement and superior performance in leadership, technological innovation, customer service and strategic product development. Earlier in the year, Verint also was named by the firm as its 2010 “North American IP Surveillance Software Company of the Year.” These dual honors across Verint’s enterprise workforce optimization (WFO) and security intelligence businesses reinforce the company’s actionable intelligence vision and focus on business solutions that help companies perform more effectively.

Verint also was recognized with high scores in analyst firm DMG Consulting’s recent 2010-2011 Speech Analytics Product and Market Report. The research—which incorporated direct customer feedback on the features, functionality and implementation of Verint’s software—reports the company as having the highest published rating, a 4.66 out of 5, in the categories of ease-of-use, feature set, accuracy and business relevancy of results. The firm’s research also reflects perfect scores for the software’s ability to discover/surface unknown issues, and for customer satisfaction ratings in the areas of training, workshops and professional services.

Further 2010 award highlights for Verint’s Customer Interaction Analytics™, Impact 360 Desktop and Process Analytics™, and workforce management and recording software include:

CTI論壇報(bào)道



相關(guān)閱讀:
[英文]Verint Impact360和思科新客戶合作套件集成 2011-02-10
美國醫(yī)療保健公司實(shí)施Impact 360運(yùn)營管理套件 2011-01-31
[英文]歐迪辦公實(shí)施Verint企業(yè)人力資源優(yōu)化軟件 2011-01-25
[英文]Frost銀行實(shí)施Impact360金融零售服務(wù)解決方案 2011-01-21
Verint Impact 360錄音解決方案 2011-01-20

熱點(diǎn)專題:  呼叫中心    運(yùn)營管理專欄
分類信息:  運(yùn)營管理_與_呼叫中心  運(yùn)營管理_與_國外動(dòng)態(tài)  運(yùn)營管理_與_企業(yè)  運(yùn)營管理_與_呼叫中心排班技術(shù)