關(guān)于赴美參加ACCE（Annual Call Center Exhibition）2006大會(huì)的通知

2006/06/22 在線報(bào)名

　　ACCE（Annual Call Center Exhibition）大會(huì)是由美國國際客戶關(guān)系管理學(xué)院(ICMI)主辦的年度全球呼叫中心行業(yè)大會(huì)。ACCE 2006將于今年9月11日至13日在美國西雅圖Washington State Convention and Trade Center舉行。大會(huì)將舉辦58場(chǎng)次活動(dòng)，這些活動(dòng)將按7個(gè)不同的主題以6種形式展開。與此同時(shí)，此次會(huì)議還有70多家廠商參展，為觀眾帶來最新的技術(shù)產(chǎn)品及應(yīng)用展示。

　　 為了促進(jìn)中國呼叫中心產(chǎn)業(yè)的發(fā)展，加強(qiáng)國內(nèi)呼叫中心相關(guān)人士與國外同行之間的交流和合作，CTI論壇作為第三方行業(yè)資訊平臺(tái)，將與海外相關(guān)機(jī)構(gòu)合作，組織中國呼叫中心業(yè)內(nèi)人士赴美參加此次大會(huì)。在會(huì)議期間，還將組織參觀西雅圖4個(gè)著名的呼叫中心企業(yè)，并安排與各國代表進(jìn)行深入交流。

　　 有意報(bào)名參加本次赴美參觀訪問活動(dòng)的企業(yè)及個(gè)人，請(qǐng)與CTI論壇聯(lián)系，聯(lián)系方法見后。截止報(bào)名日期為2006年8月4日。（相關(guān)費(fèi)用自理）

大會(huì)及行程安排具體介紹如下：

一、 ACCE（Annual Call Center Exhibition）2006大會(huì)簡介： ACCE簡介

主辦：ICMI(International Customer Management Institute) 　ICMI 簡介
時(shí)間：2006年9月11——13日
地點(diǎn)：美國. 西雅圖. Washington State Convention and Trade Center

二、 參會(huì)行程安排：

三、ACCE會(huì)議日程

四、關(guān)于解決方案展示會(huì)

• 70 余家客戶聯(lián)絡(luò)中心/CRM解決方案和服務(wù)企業(yè)
• 對(duì)最新設(shè)備與服務(wù)的介紹和演示
  － 績效管理, 座席代表培訓(xùn), WFMS, 聲音識(shí)別解決方案等
• 外包企業(yè) / 與顧客中心相關(guān)的媒體/專業(yè)運(yùn)營代理企業(yè) / ASP 企業(yè) / 教育企業(yè)/咨詢公司等服務(wù)提供企業(yè)
  

展覽范圍：

展商名錄（部分）

五、演講內(nèi)容介紹：

六、聯(lián)系方法：
聯(lián)系電話：010－82079677 82012787
電子郵件：
聯(lián)系人： 秦先生、李先生

附錄：

ICMI 簡介

ICMI is a global leader in call center consulting, training, publications and membership services. ICMI’s mission is to help call centers (contact centers, help desks, customer care, support centers) achieve operational excellence and superior business results. Through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, ICMI has earned a reputation as the industry’s most trusted resource for:

• Consulting
• Seminars
• Publications and Management Tools
• Conferences and Networking Events
• Professional Membership

Now part of the CMP Media family, ICMI was established in 1985 and was first to develop and deliver management training customized for call centers. Through constant innovation and research, ICMI’s training has become the industry’s gold standard, and is recommended by 99.3% of those managers who have experienced its value first-hand. Over the years, ICMI has become the industry’s leading provider of membership services with an impressive line-up of call center management resources, including instant access to prominent research, expert advice and career development tools, and a networking forum that spans more than 40 countries worldwide. ICMI is not associated with, owned or subsidized by any industry supplier—its only source of funding is from those who use its services.

關(guān)于ACCE

Now in its 3rd successful year, Annual Call Center Exhibition featuring the Knowledge Exchange conference is the Global Gathering Place for the Contact Center Industry.

ACCE is the industry event that provides you everything you need at ONE event and attracts industry peers and luminaries from allover the globe.
ACCE PROVIDES YOU THE OPPORTUNITY TO:

• Attend Six Conference Tracks
• Take part in unique networking events with industry leaders from around the globe
• Hear success stories from the ICMI Call Center of the Year Award Winner
• Receive focused education at the Contact Center
• Technology Summit
• Test drive solutions in a Full Scale Exhibit Hall
• Be the first to come in contact with the latest product releases
• Experience the hottest contact center solutions with Microsoft partners in a dedicated Microsoft Pavilion
• Learn about the latest speech and IVR solutions in the Speech Pavilion
  

在線報(bào)名

CTI論壇